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Victoria · Repairs

Repairs not done during your Victorian tenancy?

If your rental provider hasn’t fixed an urgent or non-urgent repair, your report explains where you stand under Victorian tenancy law and exactly what to do next, written and checked by a real lawyer.

$88, one time. Preview your report’s full structure before you pay.

Check where you stand →

How it works

  • Answer a few questions about the repair: what’s wrong, how long it has gone on, and whether you’ve already notified your rental provider.
  • Your report explains whether it is an urgent repair, what that changes, and what to do next in plain English.
  • Where the matter can reach VCAT, it is generally referred to Rental Dispute Resolution Victoria (RDRV) for free mediation first, and to VCAT only if RDRV cannot resolve it. Your report covers this step.
  • A ready-to-send email to your rental provider or agent is included, written around your own answers, for you to send yourself.

Common questions

What counts as an urgent repair in Victoria?

Things like a burst water service, a blocked or broken toilet, a gas leak, a dangerous electrical fault, or a failure of essential services. Your report asks about your specific repair and explains whether it falls into the urgent category and what that changes about your options.

Do I have to go through RDRV before VCAT?

If a repairs application reaches VCAT, it is generally referred to Rental Dispute Resolution Victoria (RDRV) for free mediation first, and to VCAT only if RDRV cannot resolve it. Your report explains this step for your own situation.

Can I arrange the repair myself and claim the cost back?

In limited circumstances for urgent repairs, yes, subject to preconditions and a cost ceiling your report sets out for your situation. It is not available for every repair, which is why the report checks the details of yours first.

More questions, answered on the main site →

Your report is one document on one matter, provided by Quick Help Legal Pty Ltd (ACN 701 935 775, ABN 18 701 935 775), an incorporated legal practice: we do not represent you at RDRV or VCAT, deal with your rental provider or agent, or act for you in the dispute itself. Also dealing with a bond dispute, or renting in New South Wales? See Victorian bond disputes or NSW repairs disputes. Our Terms of Use and Privacy Policy set out the full scope and how your information is handled.