About QuickHelpLegal: Renting

QuickHelpLegal: Renting is a self-help report for residential tenants in Victoria and New South Wales. You answer a short questionnaire about your bond or repair dispute, and receive a personalised report assembled from wording that was researched, written, and checked before you ever asked.

The report is provided by Quick Help Legal Pty Ltd (ACN 701 935 775, ABN 18 701 935 775), an incorporated legal practice. Every report is assembled from the same pre-written wording, selected only by the answers you give. The same answers produce the same report for anyone, so who you are cannot change what you receive, and no conflict of interest can arise.

QuickHelpLegal: Renting also offers a Situation Review: a paid, one-to-one meeting in which a lawyer gives you legal advice on your actual dispute, for people who already hold a report. There we do learn who you are, so a proper conflict check is run before one is booked. Read more about the Situation Review →

Every section in your report is written and verified by a lawyer before you ever ask for it, not drafted in the moment, and not an AI assistant’s answer resold to you with a markup, which is how some services now work. What you receive has already been checked, and nothing about your situation is being answered on the fly.

What you buy is one report, written by a lawyer, but is not legal advice (see the review if you are after legal advice). It is finished when it is delivered. No one here represents you at VCAT or NCAT, deals with your rental provider or agent, or acts for you in the dispute itself. No ongoing retainer is made: it is a single, one-time purchase.

Your report states the law. It does not decide the facts. Take a damage claim: your report explains what fair wear and tear means in law, and what a rental provider or landlord can and cannot claim for it, but it cannot tell you whether a specific mark or item is fair wear and tear or damage, and would constitute legal advice if it did. That is a judgment call about your particular facts, and the questionnaire asks you to make it yourself: was the item already like that, is it wear and tear, or are you unsure? Whichever you answer, your report applies the law to that answer.

A Situation Review is different. There, a lawyer looks at your actual photos, your condition report, and your account, and can make that judgment call on your particular facts. That is exactly what a fixed-wording report is not built to do.

Some situations are out of scope on purpose. Rooming houses, caravan parks, student accommodation, public housing, commercial premises, and matters involving family violence are routed to specialist services instead of a generated document, because they are governed by different rules and deserve help this platform is not built to give. For complex matters, please seek independent legal assistance.

Tenancy law changes, and wording that is quietly out of date is worse than no wording at all. Every section carries the date it was last reviewed against the legislation. The build refuses to ship a section that has no review date, and flags any section that passes a year without one.

The legal research sits in a separate, sourced reference library, and section wording is only changed as a deliberate act off the back of it, never as a side effect of a code change.

Every section of wording on this site is researched and written by Mark Haines, who was admitted to practise in the Supreme Court of Victoria in October 2020 and holds a principal-level Victorian practising certificate. The reports are provided by Quick Help Legal Pty Ltd (ACN 701 935 775, ABN 18 701 935 775), an incorporated legal practice, of which he is the legal practitioner director.

That background is the reason the material is worked out from the Residential Tenancies Act 1997 (Vic) and the Residential Tenancies Act 2010 (NSW) themselves, along with the tribunal decisions and regulator guidance that interpret them, rather than assembled from general summaries.

Every section is written and reviewed by a lawyer before it ships, and nothing is written for you at the moment you ask. The questionnaire selects from wording that already existed and had already been checked. That is what you are paying for: not speed, which is free everywhere, but the fact that someone qualified read it before you did.

Mark Haines on LinkedIn ↗VLSBC Register ↗

Your name, the property address, contact details, amounts, and the dates you enter stay in your browser. They are never sent to us, and your report is assembled on your own device, so we never receive a copy of it. The only thing that reaches our server is the anonymous combination of multiple-choice options you selected. Our usage statistics are never linked to you. For a purchase we keep a payment reference and a code for which report was produced, and connect them only if you ask us to.

The Privacy Policy sets out exactly what is and is not collected, and the Terms of Use set out the scope of what this service covers.

For questions about the platform, or to make a complaint, email contact@quickhelplegal.com.au. For the report, please do not send details of your dispute: everything you need comes through the questionnaire and the report it produces, not over email, and your information is safest where it already is, on your own device. If you have booked a Situation Review, that is different: there you send us your documents in advance, because that is what the review is based on.